Support / Help via Telegram
The fastest way to reach us. Account issues, withdrawal queries, install problems — message our support team directly and get a real answer, 24 hours a day.
We're Listening
Get In Touch
Stuck on an install, waiting on a withdrawal, or just want to say hello? Our team is on Telegram around the clock — and we actually reply.
18+ Only. This platform is not available to residents of Andhra Pradesh, Telangana, Assam, Odisha, Nagaland and Sikkim.
Contact channels
Telegram Community Group
Where bonus drops, new game announcements and tournament news land first. Chat with other IC7 Game players and hear about updates before anyone else.
Get To The Right Place
Who Handles What
goic7.top is an independent affiliate site, not the operator of the app. Some things we can fix; some only the operator can. Here's the honest split.
| Your issue | Who can actually resolve it | Start here |
|---|---|---|
| Download or install problem | We can help — this is our area | Our Telegram support |
| Question about bonus terms | We can explain; in-app terms govern | Our Telegram support |
| How a game works | We can explain | Our Telegram support |
| Withdrawal not arrived | Operator only — we have no access to your wallet | In-app support (we'll point you there) |
| Account locked or suspended | Operator only | In-app support |
| Disputed game result | Operator / game provider only | In-app support |
| Self-exclusion request | Operator — but tell us too, we'll help you escalate | Either. Ask us and we'll help |
| Something wrong on this website | We can fix it — please do tell us | Our Telegram support |
We'd rather tell you plainly that we can't move your withdrawal than pretend we can and waste your time. What we can do is make sure your query reaches the people who can act on it, and tell you what to include so it gets resolved on the first attempt rather than the third.
Save Yourself Time
How To Get Helped Faster
Support threads usually stall for one reason: the first message doesn't contain enough to act on.
Include these in your first message
- Your registered mobile number — never your password.
- The exact error text, word for word, or a screenshot of it.
- Your phone model and Android version, for install issues.
- The transaction or request ID, for anything payment-related.
- What you already tried, so we don't send you round the same loop.
Please never send us
- Your password. We will never ask for it, and anyone who does is trying to steal your account.
- Your full card number, CVV, or an OTP. No legitimate support process needs these.
- Payment of a "fee" to release a withdrawal. That is always a scam, without exception.
Verify who you're talking to
Impersonation is rife in this space. Our only official channels are @ravihere0 (support) and @yn_games (community). Both are linked from every page of this site — if you reached an account any other way, check it against these links before you type a word.
A scammer's goal is almost always one of two things: your password, or an up-front payment. Refuse both and there is very little they can do to you.
Struggling with your play?
If you're contacting us because gaming has stopped being fun — you're chasing losses, hiding it, or spending more than you meant to — say so directly. We will help you get your account restricted, and we won't try to talk you out of it or upsell you. That request is always taken seriously and never questioned.
Quick Answers
Common Support Questions
The things people message us about most.
Under normal circumstances, funds reach your linked bank account within about 24 hours. Timing varies with your bank and with any verification or wagering conditions on your account. If it's been longer than that, message support on Telegram with your request ID and we'll trace it.
First, check your mobile number and password are entered correctly, and that you're on the latest version of the app. If you're still locked out, message @ravihere0 with your registered number — do not share your password with anyone, including us. We will never ask for it.
Welcome bonus credit unlocks once eligibility conditions are met — these are shown in the app at the point you claim. If you believe you've met them and the credit hasn't landed, send support a screenshot of your bonus screen and we'll check it against your account.
Almost. IC7 Game is not available to residents of Andhra Pradesh, Telangana, Assam, Odisha, Nagaland and Sikkim. Everywhere else in India, you're good to go — provided you're 18 or over.
Our only official support handle is @ravihere0, and our only official community group is @yn_games. Anyone else claiming to represent IC7 Game — especially anyone asking for your password or a payment — is not us. Report them and move on.